Privacy Policy

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Link: http://linkedin.com/in/mevrael

Updated 25/07/2022

Athenno ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.  The personal information you’re asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide said information.

This Privacy policy applies to our website https://athenno.com and its’ associated subdomains (collectively, our “Service”). By accessing or using our service you signify that you have read, understood,  and agreed to our collection, storage, use, and disclosure of your personal information as described in our Privacy Policy and Terms of Service.

If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

Definitions and key terms

For this Privacy Policy:

  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

  • ATHENNO/Company/We/Us/Our: when this policy mentions “Company”, “we”, “us”, or “our”, it refers to Athenno ltd, 77 Lower Camden Street, Dublin, D02 XE80, that is responsible for your information under this Privacy policy.

  • Country: where Athenno ltd or the owners/founders of Athenno ltd are based, in this case, Ireland.

  • Customer: refers to the company, organisation, or person that signs up to use https://athenno.com Service to manage the relationships with your customers or service users.

  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit https://athenno.com and use the services.

  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connected to the Internet.

  • Personnel: refers to those individuals who are employed by Athenno ltd or are under contract to perform a service on behalf of one of the parties.

  • Personal Data: any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person.

  • Service: refers to the service provided by Athenno ltd as described in the relative terms(if available) and on this platform.

  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content, or whose products and services we think may interest you.

  • Website and/or Platform: Athenno ltd’s site, which can be accessed via this URL and any subdomain URLs: https://athenno.com

  • You: a person or entity that is registered with https://athenno.com to use the Services.

What Information Do We Collect, and why?

We collect information from you when you visit or service, register, place an order, or subscribe to our newsletter, respond to a survey, or fill out a form.

-        Name/Username

-        Email Addresses

-        Job Titles

-        Payment information

-        Billing Addresses – we won’t store it, but it will be later done via Stripe

-        Debit/Credit card numbers

-        Communications: if you contact us directly, we may receive additional information about you such as your email address, the content of your message, and/or any attachments you may send us.

-        Usage of our Services: When you use our Services, we may collect information about your engagement with and utilisation of our Services.

 

Any of the information we collect from you may be used in one or more of the following ways:

-        To personalise your experience (your information helps us to better respond to your individual needs).

-        To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you).

-        To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

-        To process transactions.

-        To send periodic emails.

-        For the purposes of remarketing.

-        For compliance purposes, as required by any applicable laws or regulations.

Do we share the information we collect with third parties?

We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.

DigitalOcean is used by us to store data. As such this information must be shared with them. Any information stored by DigitalOcean is protected by their privacy policy (https://www.digitalocean.com/legal/privacy-policy) and by EU law.

We may disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal processes, to protect our rights/interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

How do we use your email address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on our opt-out link or any other unsubscribe option that is included in the respective email. We only send emails to people who have authorised us to contact them, either directly or through a third party.

Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and update pertaining to your order.

Could my information be transferred to other countries?

We are incorporated In Ireland. Information collected via our website, through direct interaction with you, or from use of our help services may be transferred to the DigitalOCean, Frankfurt Data Centre. Your data will never be transferred outside the EU and, as such, will remain subject to GDPR and other EU protection laws at all times.

Is the information collected through our services secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting your profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically feasible to remove each and every record of this information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate.

You cannot physically delete any of your information manually. You can only perform soft deletes, for example, closing projects, orgs, or user profiles. You can reach out to us if you want any of your information permanently deleted. All personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted as appropriate, within 7 days of receiving your request. If you are an end-user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organisation of which you are a customer.  

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of us or any of our Corporate Affiliates (as defined herein), or that portion of us or any of our Corporate affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition of bankruptcy, reorganisation, or similar proceeding.

How long do we keep your information?

We keep your information only so long as we need it to provide service to you and fulfil the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalise it so that you cannot be identified. This is also the case for anyone we share your information with, to carry out services on our behalf. Below are links to the Privacy Policies of these third-parties.

                       - https://mailchimp.com/gdpr/

How do we protect your information

We implement a variety of safety measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information. We cannot, however, ensure or warrant the absolute secrecy of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

The laws of Ireland, excluding its conflicts of law rules, shall govern this Agreement and your use of our services. Your use of our service may also be subject to other local, state, national, or international laws.

Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link to our platform, is subject to that websites own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

We use “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalise the Content that you see on our website. If you disable Cookies, you may not be able to access functionality on our website correctly at all.

Payment details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner reasonably possible.

Children’s privacy

We do not address anyone under the age of 13, and do not knowingly collect personally identifiable information from anyone under the age of 13.

Third-party services

We may display, include or make available third-party content (including data, information, applications, and other products/services) or provide links to third-party websites or services (“Third-party services”). You acknowledge and agree that we shall not be responsible for any third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any person or entity for any third-party service. Third-party services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Tracking Technologies

Cookies: We use Cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality may become unavailable

-        Local Storage: sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

-        Sessions: we use “Sessions” to identify the areas of our website that you have visited. A session is a small piece of data stored on your computer or mobile device by your web browser.

-        Facebook pixel: may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy policy.

Information regarding General Data Protection Regulation(GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA).

 

What is personal data?: Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a persons name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:

-        Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.

-        Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organisations must specify why they need the personal data when they collect it.

-        Personal data should be held no longer than necessary to fulfil its purpose.

-        People covered by the GDPR have the right to success their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organisation.

Individual Data Subjects Rights – Data Access, Portability, and Deletion.

We are committed to helping our customers meet their data subject rights requirements of GDPR. We process or store all personal data is fully vetted, DPA-compliant vendors. We do store all conversational and personal data for up to 6 years unless your account is deleted. If your account is deleted, this is only a soft delete. We will continue to hold your data for 60 days, and during that time you can contact us to reactivate your account. After 60 days, we will dispose of all data in accordance with our Terms of Service and Privacy Policy. We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. Our customer support team is here for you to answer any questions you might have about working with the API

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

-        Right to know and access: You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

-        Right to equal service: We will not discriminate against you if you exercise your privacy rights.

-        Right to delete: You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

-        Request that a business that sells a consumers personal data not sell the consumers personal data.

If you make a request, we have 1 month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

California Online Privacy Protection Act(CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

-        Right to Know and Access: You may submit a verifiable request for information regarding the (1) Categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) Categories of sources from whom we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

-        Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.

-        Right to Delete: You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

-        Right to request that a business that sells a consumers personal data , that sell the consumers personal data.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.